A licence is the source of your right to create and manage tournaments. My Licences in the menu lists all your licences; “View details” on a licence card opens Licence Detail.
What is on Licence Detail?
- Licence Summary: start and end date, days left, tournament entitlement (remaining / total) and, on licences with a limit, the number of tournaments in progress at the same time.
- The features included in this licence and this licence’s limits.
- Tournaments created with this licence.
- When needed, information notes about the term, extension or a status review, with links to the Support Centre.
Entitlements, total tournament entitlement and concurrent tournaments
- Licence entitlements
- The features and numeric limits included in the licence. Tournaments created with this licence work with these entitlements; platform management can also set a custom limit for a single tournament.
- Tournament entitlement (remaining / total)
- How many tournaments you can create from this licence in total, and how many are left. Each new tournament uses one entitlement.
- Tournaments in progress
- Some licences also limit how many tournaments can be “In progress” at the same time. This limit does not change your total entitlement; it only sets how many tournaments can be played at once, and it is not shown on unlimited licences. You can still create and prepare a new tournament while the limit is full; see “How do I create a tournament?” for details.
Entitlements are fixed when the licence is granted
Every licence keeps the features and limits of the package at the moment it was granted; later package changes do not alter an existing licence. Platform management can only increase a licence’s tournament entitlement or numeric limits; an increase also applies to tournaments already created with that licence and is shown in Licence Detail as “A custom increase applies to this licence”.
Each licence runs on its own terms
- The Free licence is granted after email verification and never expires. Having a paid licence, or its expiry, does not affect your Free licence.
- A tournament stays permanently bound to the licence it was created from; it is never moved to another licence later.
- A new licence does not take over old tournaments: they stay with their own licence’s term and entitlements, and the new licence’s entitlements apply only to tournaments you create from it.
Term extension
A term extension moves the end date of the same licence forward and also extends the access of tournaments whose period is set together with the licence. It does not renew the remaining tournament entitlement; a new tournament entitlement needs a new licence.
Online term extension is not available yet. Licence Detail of a licence with an end date has a “Support Centre for extension” link: it opens an “Account / Licence” request form in the Support Centre for that licence. You can send it even if you have no tournaments. Platform management reviews the request.
What happens when the term expires?
- Read-only: tournaments in progress or in preparation are not ended. Fixtures, results, standings and statistics stay visible; new entries and changes are closed. A live match that started before the expiry can still be completed; new matches cannot be started. On Home and My Tournaments the tournament shows the note “Read-only — management period ended”.
- Archive: if the term is not extended within 30 days, these tournaments are archived. Archiving is neither deletion nor a sporting termination; the public page and history remain visible.
How do tournaments continue after an extension?
- Tournaments waiting in read-only mode continue where they left off.
- Of the archived tournaments, only those archived because the term expired are reopened. If your concurrent-tournament limit is full, the tournament stays archived and you can reopen it yourself from My Tournaments once there is room.
- An extension only removes the restriction caused by the term. Completed, ended or manually archived tournaments, and tournaments that were in the Trash or suspended during the extension, are not reopened automatically; when they are later restored or reopened, their access catches up with the licence’s current end date.
- For a licence with many linked tournaments, the tournaments are updated in sequence; while this is in progress an information note is shown on Licence Detail and some tournaments may still appear read-only for a while. If the update cannot be completed, Licence Detail says so separately; if the problem persists you can reach us through the Support Centre.
A special access period is different
Platform management may have set a special access period for a tournament, separate from the licence. This period is not changed by a licence extension. When it ends, the tournament owner receives a separate notification; reopening access may require a review by platform management. You can contact platform management through the Support Centre for this.
What does “status review” mean?
If Licence Detail says the licence’s status needs to be reviewed by platform management, a term extension cannot be applied to this licence directly because of its recorded status. Platform management decides what can be done. Send a request with the “Support Centre for a status review” link on the same page; information about your licence and its tournaments comes from there.
Support request
For licence questions, choose the “Account / Licence” subject in the Support Centre; it does not require a tournament. The links on Licence Detail open the form with the relevant licence.
Notifications about your licence (for example when its term expires) arrive in My Notifications; for this, the “Order, payment and licence notifications” type must be on under My Notifications › Preferences.