Your account: sign-up, email verification, sign-in and closing the account

Watching public tournament pages needs no account. You need a TurnuvaGo account to create a tournament, follow a tournament, take on a role in a tournament and receive notifications.

Sign-up and email verification

1. On the “Sign up” screen you enter your first name, last name, email address and password and accept the terms.
2. A 6-digit code and a verification link are sent to your email. Type the code on the verification screen or open the link. Both are valid for at most 30 minutes; when you use one, the other stops working. In the browser where you signed up, you are not asked for your password when verifying; on another device or browser you also enter the password you chose when signing up. This stops the password of a sign-up someone else made with your address from becoming active. If your password is not accepted, sign up again with the same address and your own password.
3. The email can take a while to arrive. If it does not, check your spam folder and, if needed, request a new code with “Send again”; a new send makes the previous code and link invalid. If you mistyped the address, use “Change email address”.
4. Your account is created at the moment you verify your email address; your member number and non-expiring Free licence are added then. Until you verify, only your application is kept.

You cannot sign in until you verify your address; in that case the sign-in screen says “Incorrect email or password.” even if your password is right. If you signed up but left before verifying your address, you do not need to sign up again: open the verification link in the email and enter your sign-up password, or use the “Verify my email address” link on the sign-in screen and enter your email address, the code you have and your sign-up password. If you have no code or it has expired, tap “Request new code” on the same screen; if you cannot find the message, check your Spam or Junk folder.

Your application is valid for 24 hours from when you first signed up. Requesting a new code or submitting the form again does not extend it. Once it has expired, the old code and link no longer work and requesting a new code does not help; you can sign up again with the same email address. In the browser where you signed up, the verification screen tells you when this happens and shows a “Sign up” link; otherwise you can use the “Sign up again” link on the screen.

If you left verification for later, the “Verify” button in My Account takes you back to the code screen. If you use TurnuvaGo from the Home Screen like an app, the link in the email may not open in the app; the most reliable way is to type the code into the field in the app.

Sign-in and password

• You sign in with your email address and password. If you choose “Remember me”, you stay signed in longer on this device. After many failed attempts on the same account or from the same internet connection, sign-in is blocked for a while; the screen tells you how long to wait before trying again. On a shared network such as a school or sports hall, other people’s failed attempts can also delay sign-in from that connection.
• On the “Forgot password” screen you enter your email address; you renew your password by typing the 6-digit code you receive and your new password on the same screen.
• Before sensitive actions such as closing your account, you are asked for your password again; this protects your account if someone else uses your device.
• Some accounts do not have a password yet, for example accounts created with Google and some older accounts that were activated by the TurnuvaGo team. If you are signed in with such an account, My Account › Security shows “Create password” instead of “Change password”, and an action that asks for your password first asks you to create one. The code is sent only to the email address registered on your account; when you enter the code and your new password, your password is created. All your sessions, including this device, are then signed out and you sign in with your new password. If you are not signed in, you do the same with “Forgot password” on the sign-in screen.

Signing in with Google

• If the sign-in and sign-up screens show a “Continue with Google” button, you can also continue with your Google account. TurnuvaGo uses only your Google account’s identifier, email address and name; your Google password never reaches TurnuvaGo.
• If your Google account is linked to a TurnuvaGo account, you are signed in directly. There is no “Remember me” with Google sign-in. Sensitive actions such as closing your account still ask for your TurnuvaGo password; signing in with Google does not replace that step.
• If your Google account is not linked yet, there are two ways forward. If you are new to TurnuvaGo and your address is a Gmail address or your organisation’s Google Workspace address, you check your first and last name, accept the terms and your membership is created right away; no separate password is needed. If you are already a member, sign in with your email address and password and link your Google account in My Account › Security; if you do not remember your password, renew it first with “Forgot password”.
• If your Google account’s address is not a Gmail or Workspace address, TurnuvaGo wants to verify that address separately: first sign up with your email and verify the address with the code, then link your Google account in My Account › Security.
• To link, go to My Account › Security › “Sign in with Google”, enter your password again, confirm and choose your Google account. Your Google address may differ from your TurnuvaGo address; your TurnuvaGo account address does not change. A Google account that is linked to another TurnuvaGo account cannot be linked.
• You can remove the link in the same section; your account must have a password and you enter it again. When the link is removed, your sessions on other devices and your “Remember me” sign-ins are signed out.
• If you signed up with Google, your account has no password at first; you can create one in My Account › Security with a code sent to your registered email address. If you lose access to both your Google account and your registered mailbox, you may not be able to get back into your account, so we recommend creating a password.
• Google sign-in is not used for the Platform Owner account.

Member number

Every account has a member number (for example 26-XYZT-1234), shown in My Account. Team managers invite you as a player with this number; tournament management can also use it when adding officers.

Closing your account

• You close your account with “Close account” under My Account › Security, entering your password again and confirming. Closing happens immediately, there is no waiting period and it cannot be undone.
• Your name, email address, phone, location and profile photo are deleted, and the link to your Google account is removed. Matches you played and their results are kept but no longer shown with your name. You are signed out on all devices.
• Your notifications in My Notifications, your notification preferences and the records of which replies you have seen in support requests are also deleted; if you have many notifications, some of them are deleted shortly after closing. Notifications to your devices stop immediately. Your support requests and their messages, notifications already sent to other people and tournament records are not deleted by this.
• Tournaments you own that are still running are ended; played matches and results are kept. If one of your tournaments has a live match, you must finish or stop that match first; if something blocks closing, the screen tells you what to do.
• You can sign up again later with the same email; that is a new account, and your old account does not come back.