How do notifications work?

You need to be signed in to your TurnuvaGo account to see notifications. Open My Notifications from the bell icon in the top bar; if you have unread notifications, their number appears on the bell.

Which notifications do you receive?

• From tournaments you follow: the draw result, the fixtures being ready and, if you turned them on in the follow panel, confirmed match results.
• If you have a role in a tournament (in its management, as a team manager or as a referee), notifications about your role: for example referee assignments, match reminders, date, venue and status changes, penalties, squad, invitation and transfer actions, and tournament announcements. These are sent if the tournament’s plan includes the notification feature.
• About your account: for example when your licence term expires, account messages the platform writes to you and decisions about your player profile.
• Replies and status changes in your support requests; when a PDF or export file you asked for is ready.

There are no live score, goal or kick-off notifications for tournaments you follow.

My Notifications and device notifications

• My Notifications (in-app): every notification is created here first. You see your notifications here even without device permission. The “Notifications” tab lists your notifications from newest to oldest, 25 at a time; use “Older” and “Newer” to move between pages. The “Unread” filter shows only the notifications you have not opened yet; the number next to it is the same as the number on the bell.
• “Mark all as read” marks every notification that was unread when you opened the page as read — not only the ones on the current page. Notifications that arrive while the page is open stay unread. If your list changed while you were on the page — for example a new notification was being saved at that very moment — you may be asked to refresh the page; in that case no notification is marked as read, so refresh and try again. Opening a notification in another tab does not cause this.
• Device notification (push): the same notification also arriving on your phone or computer. Each device needs its own permission.

Two separate preferences

• Notification types (My Notifications › Preferences): apply to your whole account and all your devices. Notifications of the listed types are always saved in My Notifications; "Send to phone" next to each type only decides whether that type is also sent to your phone. If you turn off "Send to phone" for a type, its notifications still appear in My Notifications. Draw, fixture and match result notifications from tournaments you follow depend on these types too.
• Fully turned-off types: if you turned a type off before this arrangement, it appears under "Fully turned-off types"; its notifications are not saved in My Notifications and are not sent to your phone. This does not change by itself. If you tap "Turn this type back on", the type’s notifications from then on are saved in My Notifications; phone notifications start off, and you can turn on "Send to phone" separately and save. Notifications that were never created in the past are not created later.
• Turning phone notifications on later does not send the notifications that were not sent to your phone while they were off; those stay in My Notifications.
• "Support requests", "Account messages" and "PDF and exports" used to be part of the "Tournament announcements" type; they are now separate types. Your earlier setting for "Tournament announcements" applies to these three types as it was: if that type is fully turned off, these three types also appear under "Fully turned-off types" and you turn each one back on separately (phone notifications start off); if you turned off sending to phone, it also starts off for these types. After that you set each type separately. The type of notifications created earlier does not change.
• Tournament preference (follow panel): turns on match result notifications for that tournament only and sets which teams’ results you receive. It does not change your type preference in My Notifications (phone, or a fully turned-off type).

Turning on notifications on this device

1. Open My Notifications › Preferences. The “This device” card shows the status of the browser or app you are using right now.
2. Tap “Turn on notifications” and accept the permission your browser asks for.
3. If the card says “Notifications are on for this device”, you are done. To receive them on other devices too, repeat the steps on each one; the line below the card shows how many devices are registered on your account.

To stop notifications on a device, use “Remove this device” on the same card on that device. If the card says “Phone notifications are currently unavailable”, device notifications cannot be sent right now; your notifications keep appearing in My Notifications.

Devices not used for a long time: if, for more than 180 days, notifications have neither been turned on again on a device nor been successfully handed to the push service for that device, TurnuvaGo closes that device’s notification registration and no more notifications are sent to it. Your notifications keep appearing in My Notifications. To receive notifications on that device again, tap “Turn on notifications” in My Notifications › Preferences. Attempts that could not be delivered do not extend this period.

If permission is blocked

If you denied permission earlier, the card says “Notification permission is blocked in this browser” and “Turn on notifications” is not shown; TurnuvaGo cannot grant the permission for you. Allow notifications for this site in your browser’s site settings (usually the icon in the address bar › Notifications), reload the page and tap “Turn on notifications” again. If notifications are turned off for the browser or app in your phone’s own settings, you may need to turn those on as well.

iPhone and iPad

On iPhone and iPad, device notifications are available when you add TurnuvaGo to the Home Screen and open it from there. Add it with “Add to Home Screen” in Safari’s Share menu, open it from the TurnuvaGo icon on your Home Screen and tap “Turn on notifications” under My Notifications › Preferences. When it is opened in a browser tab, the card may say “This browser does not support notifications”; if you see this on another device, update your browser.

Installing it like an app

You can add TurnuvaGo to your phone or computer like an app; no app store is needed. On Android, use “Install app” or “Add to Home screen” in the browser menu; on iPhone and iPad, use Share › “Add to Home Screen” in Safari; on a computer, use the install icon in the address bar. The “Install the mobile app” button on the TurnuvaGo home page shows the right step for your device.

When you tap a notification

When you tap a device notification, TurnuvaGo opens. If the app is already open and the screen has no unsaved change, no action in progress and no live match management, it goes to the notification’s page. Otherwise the page is not changed: an “Open notification” band appears at the bottom of the screen, and you open the notification from there when you have finished. The notification stays unread in My Notifications until it is opened. Depending on your phone and browser, the app may only come to the front or the notification may not open; in that case, open it from My Notifications.

What is not shown in a device notification?

The full text of a notification is always in My Notifications. Because a device notification can be seen by others on the lock screen, some details are not sent to the device; a short general text arrives instead and you see the details in My Notifications:

• Penalty and discipline notifications: the player name and the organiser’s note are not shown on the device.
• Personal messages from the platform and decisions about your profile: the title and the reason are not shown on the device.
• Support notifications: the subject of your request is not shown on the device.
• A duty notification sent to a referee who no longer has a role in the tournament: the match details are not shown on the device.

If your account is suspended or the tournament has been deleted, no device notification is sent. If you no longer hold the duty a notification is about — for example you no longer manage that team or are no longer assigned to that match — that notification is not sent to the device either; still having another role in the same tournament is not enough. Notifications whose subject is no longer valid are not sent to the device either: a cancelled penalty, a deleted match, a withdrawn or answered invitation or application, a transfer request that has been decided, and so on. Reminders that are out of date or cannot be confirmed as current are not sent either. Entries created earlier stay in My Notifications.

Delayed notifications: a notification created more than 24 hours ago is not sent to your phone. A notification you have already opened in My Notifications (one by one or with “Mark all as read”) is not sent to your phone either. If the match date, time, venue or status changed again after the notification, or the match has started, the older schedule change notification does not reach your phone; only the current one does. All of these stay in My Notifications as they are and are not sent to your phone later. Once a phone notification has been handed to the push service, if your phone is offline the service keeps it at most for the remaining validity of that notification; when and whether it is shown depends on your phone and the service.

How long are notifications kept?

• Notifications that belong to a tournament are deleted 180 days after the tournament is completed or ended. If the tournament has not been completed (for example it is still running, or its access period ended and it was archived), each notification is deleted 365 days after it was created. The tournament itself, its matches and results are not affected.
• Notifications not linked to a tournament (account, support, export and platform notifications) are deleted 180 days after they were created, whether you have read them or not.
• Deletion is done by an automatic clean-up that runs at regular intervals, so a notification is deleted shortly after its period ends, not at that exact moment. Turning phone notifications off, or turning off sending a type to your phone, does not delete records in My Notifications; the 24-hour limit only concerns sending to your phone.

Upcoming match reminder

For a match where you are a team manager or an assigned referee, an "Upcoming match" reminder arrives before kick-off; it shows the date, time and venue in the tournament’s time zone. The reminder is usually created about one day before kick-off; if the match was scheduled later or sending was interrupted for a while, it can still be created until at least 2 hours before kick-off. If the match has started, was cancelled or its time changed, the old reminder is not sent to the device; a new reminder is created for the new time.

Signing in with another account on the same device

If your session in a browser ended without signing out and someone else signs in with their own account in the same browser, TurnuvaGo turns off the device notifications of that browser for your account; your other devices are not affected. Notifications are not turned on automatically for the new account. If this link cannot be closed safely at that moment, sign-in is not completed; try again a little later. If the browser’s cookies were deleted this link cannot be recognised at sign-in; when a page of TurnuvaGo is opened with the new account and the browser still carries your notification registration, the browser closes that registration itself (no permission is requested and nothing is turned on for the new account). If the browser cannot do this safely, the device card in My Notifications shows a "Close the Registration on This Device" button. A device’s notification registration is never moved to another account: when "Turn On Notifications" is used with the new account, the browser creates a new registration; if permission was given before it is usually not asked again, although some browsers may ask you to tap once more. This check does not work if JavaScript is turned off in the browser, the device is offline or TurnuvaGo is not opened, and it does not remove notifications already shown in the notification area; sign out when you leave a shared device or use "Remove This Device" in Preferences.

Notification History in tournament management

The organiser and tournament officials see a summary of this tournament’s notifications under Notification History in the tournament menu: for how many people a notification was created, for how many a device notification was sent and for how many it could not be sent. "Sent to device" means the notification service accepted it for at least one of the recipient’s devices; whether it reached the phone or was read is not known. Recipients who were not sent a phone notification are shown as one total; the reason is not shown per person, and recipients’ personal notification preferences are not disclosed to managers. Older notifications without a recorded result are mentioned separately. Who received or read which notification is not shown.

New version ready

When you close and reopen TurnuvaGo or move to another page, the current version is used automatically; you do not need to wait. If a new version arrives while a screen is open, your open screen does not reload by itself; a “New version ready” band appears at the bottom of the screen: “Update” opens the page with the new version, “Later” closes the band and you keep working. When you come back to the app from the background, your screen is not reloaded either; only the band may appear. If a form has unsaved changes or you are on the live match screen, “Update” asks for confirmation first; if you cancel, your screen and what you typed stay as they are, and if you confirm, what you typed is not kept and is not sent again. The page does not reload while an action is in progress or when there is no connection.

What does the test notification show?

“Send test notification” at the bottom of the Preferences tab creates a “TurnuvaGo notification test” in your account. Seeing it in My Notifications shows that notifications reach your account. If device permission is on, the same notification is also sent to your devices after a while, like any other notification.

• Receiving the test notification does not mean the notification you expect from a tournament will arrive too; that depends on the event happening, on your follow and on your type preferences.
• The test notification belongs to the “Tournament announcements” type. If you turned off phone notifications for that type, the test notification is only added to My Notifications and is not sent to your phone; if the type is fully turned off from your earlier setting, no test notification is created. The screen tells you the result; your preference is not switched on for you.
• Tapping it again within the same minute does not create a new test notification; the screen tells you the earlier one is already in My Notifications.

When do notifications arrive?

Notifications are not sent one by one at the moment of the event but in batches at regular intervals. So a notification can take a while to reach My Notifications or your device; no exact delivery time is promised. Device notifications can also be delayed or not shown depending on your phone’s connection, battery saving and its own notification settings.

If a notification does not arrive: check in this order

1. My Notifications: if the notification is there, it has reached your account and the problem is on the device side; continue from step 3. If it is not there, go to step 2.
2. Preference: the relevant type must be on under My Notifications › Preferences. If you are waiting for a match result from a tournament you follow, “Match results” must be on in the follow panel with the right teams selected. Events that happened while a type was off do not create notifications later.
3. Device permission: the “This device” card must say “Notifications are on for this device”. If permission is blocked, follow the steps above.
4. Supported use: on iPhone and iPad, open TurnuvaGo from its Home Screen icon; if the card says it is not supported, update your browser.
5. Test notification: send one and wait a while. If it appears in My Notifications but not on your device, check your device and browser notification settings again.

If the problem persists after these steps, create a request from the Support Centre in the menu. If the problem is not tied to a tournament, you can choose the “Account / Licence” subject; it does not require a tournament. In the request, mention which device and browser you use and what the “This device” card says.